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Patient complaints procedure

Our patient’s experience and wellbeing are of the utmost importance to us. We thrive, and learn from, receiving feedback from our patients around all areas of our practice. We do not discriminate against people who submit complaints; our priority is to learn from any mistakes or successes that have occurred during the care we have provided, with the aim of improving our services further.

We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what mistakes we made and identify how we can improve to ensure that we meet your expectations in future. Our aim is to learn from any feedback we receive and improve the service we provide to our patients.

We will deal with complaints courteously and promptly and aim to resolve the matter as quickly as possible.

If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible to allow us to address your concerns promptly.

You can send your complaints via email to

Call us directly
01270 876 026

    We are accepting new private patients01270 876026