Patient complaints procedure

We want to hear from you

Our patients’ experience and wellbeing are of the utmost importance to us. We value, and learn from, feedback from our patients about all areas of our practice. We do not discriminate against people who submit complaints. Our priority is to learn from any mistakes or successes in the care we have provided, with the aim of improving our services further.

We want our service to meet your expectations. If you have a concern or complaint about any aspect of our service, we want to know what went wrong and how we can improve, so that we meet your expectations in future.

We will deal with complaints courteously and promptly, and aim to resolve the matter as quickly as possible. If you are not entirely satisfied with any aspect of our care or service, please let us know as soon as possible, so that we can address your concerns promptly.

• Email: complaints@alsager.dentist
• Call: 01270 876026
• Write to: Lawton Dental Care, 33 Lawton Road, Alsager, Stoke-on-Trent ST7 2AA